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Veuillez nous contacter à si vous ne trouvez pas de réponse à votre question.

Nous avons des représentants parlant anglais, espagnol et créole prêts à vous aider

  • Which countries do you deliver to?
    Presently, our services are available in Haiti, the Dominican Republic, and Panama. We plan to expand our service to include additional countries.
  • How can I track my shipment?
    After your package is picked up, you'll receive a receipt which will also containe your tracking number. Just reach out to our customer service team for any updates on your package.
  • What shipping options do you offer?
    We offer a variety of shipping options tailored to your specific needs, including air freight, ocean freight and express delivery. Our team will work with you to determine the most suitable and cost-effective solution for your shipment.
  • What is the estimated delivery time for international shipments?
    The estimated delivery time for international shipments varies depending on factors such as the shipping method chosen, the destination country and any customs clearance processes. Our team will provide you with an estimated delivery time when booking your shipment.
  • Do you offer door-to-door service to all destinations?
    We offer door to door service in most countries. However, due to recent events, we have temporarily suspended door-to-door service to Haiti. Nevertheless, we continue to serve our customers in Haiti. For other delivery options to Haiti, please contact our customer service team.
  • Can someone collect my package
    To ensure efficient delivery, we will only deliver the package to the person(s) whose name(s) were provided when booking.
  • Do you offer insurance for international shipping?
    Yes, we offer insurance options to provide additional protection for your international shipments. Our insurance coverage can help protect your shipment against loss, damage or theft during transit. Contact us to learn more about our insurance options and how to add insurance to your shipment.
  • How to book a shipment with your company?
    Booking a shipment with us is easy! You can either fill out the online booking form on our website or contact our customer support team directly to schedule your shipment. Our team will guide you through the process and ensure your shipment is booked efficiently.
  • How do you handle customs clearance for international shipments?
    We have extensive experience in handling customs clearance for international shipments. Our team will manage all necessary customs documents and procedures on your behalf to ensure that your shipment clears customs smoothly and efficiently. We will work closely with customs authorities to expedite the customs clearance process and minimize any potential delays.
  • What packaging guidelines should I follow for my shipment?
    Proper packaging is essential to ensure the safe and secure transportation of your goods. We recommend using sturdy and durable packaging materials to protect your items during transport. Additionally, make sure to properly label your packages with the recipient's address and contact information to avoid any delivery issues.
  • What payment options do you accept for shipping services?
    We accept payments through Stripe or PayPal. You'll receive a payment link from us for your convenience. Please note that we do not accept money orders or checks of any kind.
  • Can I schedule a specific pickup or delivery time for my shipment?
    Yes, we offer flexible pickup and delivery options to accommodate your schedule preferences. You can schedule a specific pickup or delivery time for your shipment when booking our services. Our team will work with you to arrange a time that meets your needs.
  • Can I ship oversized or oddly shaped items internationally?
    Yes, we can accommodate oversized or oddly shaped items for international shipping. Our team will assess your shipping needs and provide customized solutions to ensure safe and secure transportation. Contact us to discuss your specific shipping needs.
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